Major outsourcing project – local authority

Who they were
The change leader and his team of change agents.
What they wanted
Support colleagues and staff better as they go through change; build team’s confidence about communicating hard news; agree ways of behaving and a common language about change.
What they said about the training (in their own words)

• “It will support me in planning future communication and change events.”
• “We now have a clear and shared understanding of the challenges facing us and know how we are going to tackle this.”
• “Topics covered would be very helpful to a much wider group of our people”
• “Excellent team building session.”
• “Excellent, well presented and informative.”
  

Organisational re-structure – leading UK food manufacturer

Who they were
Heads of central departments supporting change in own and customer-facing business units.
What they wanted
Understand how change affects groups and individuals differently; be more self reliant about producing key change messages; develop their confidence in the face of widespread, slow and difficult changes.
What they said about the training (in their own words)

• “Very good, very interesting, very useful”
• “Tools – particularly ESSAY – very valuable”
• “Good – encourage more managers to get this enlightenment”
• “Get the Board involved in this training!”
• “Very useful practical experience in delivering change”
• “Very good day – good practical techniques and tools”
  

Internal transformation - major public transport organisation

Who they were
Communication strategists and tacticians advising directors across entire organisation.
What they wanted
Common grounding in most effective approaches to internal communications; refresher on written and verbal communication skills; best practices for communications planning and real two-way communications plus tools/techniques for handling difficult change messages.